I was naïve in the extreme. I had a bunch of stitches in my
head that needed removing. The stitches were the result of Mohs surgery for
basal cell carcinomas. I didn’t want to make the 40-mile drive to the surgeon’s
office—an hour and a half in rush-hour traffic—to have them removed. I couldn’t remove the stitches myself because some of them were in a hard-to-see places, such as down my jaw and behind my ear. I had no luck trying to talk my husband or friends into removing them. I didn’t want to go to the local doctor, five minutes away, because I
thought there’d be too much rigmarole with setting the appointment, getting
weighed, having blood pressure checked, and so on. I thought I could just
breeze into an urgent care place and they’d remove the stitches. That’s where
the naivete came in.
The facility, about a 25-minute drive from my home, was
large. (It’s part of the Sutter conglomerate.) When I walked into the building
around 10:30 AM, the waiting room was filled with obviously sick
people—drooping heads, coughing, masks over faces. Three receptionists manned
the counter, which had a “Wait Here” sign in front of it. The receptionist told
me that the wait was at least an hour. She gave me a clipboard with four pieces
of paper for me to read, fill out, and sign. After about half an hour, I was
called in (oh boy!). Alas, I was only to be weighed and vital signs checked. I
protested: “I’m just getting some stitches out!!.” My blood pressure was high—no
surprise. The technician also checked my temperature, heart rate, and blood
oxygen and asked a bunch of routine questions.
An hour later, I finally saw the doctor, whom I liked. After
assuring him that my surgeon gave the OK for someone else to remove the
stitches, I lay on the table, and he made use of his special tools, light, and
magnifying glass to remove the stitches. He applied an ointment and bandages.
During all of this I asked him if this crowd was normal. He assured me that it
was—especially in flu season. Apparently, people are unable to get immediate
appointments with their primary care physicians, so their only recourse is
urgent care. By the time I’d arrived that morning, three people had been sent
to the emergency room.
I left feeling guilty for taking the spot of someone who was
really sick, and stupid for thinking that a simple procedure might actually be
simple.
For an introduction to this blog, see I Just Say No; for a list of blog topics, click the Topics tab.