Because of the way video images are digitally created, they introduce
all kinds of artifacts, such as blocking, freezing, blurring, jerkiness, and out-of-sync
audio. While some of these disruptions might be below our conscious awareness,
they confound our perception and scramble subtle social cues. Our brains strain
to make sense of the disorder, which makes us feel vaguely disturbed. This is
because we’re exquisitely sensitive to one another’s facial expressions, which
are an intricate array of minute muscle contractions, especially around the
eyes and mouth. Even though such expressions may be subconsciously perceived,
they’re essential to our understanding of one another. But on pixelated video,
those subtle twitches all but disappear. Or they’re frozen, smoothed over, or
delayed to preserve bandwidth.
Not only does Zoom
mess with our perception, it also messes up our ability to mirror—our unconscious
imitation of another person’s nonverbal signals. When the mirror neurons in our
brains are activated, we have a greater connection and understanding of another
person. To recognize emotion, we have to actually embody it, which makes
mirroring essential to empathy and connection.
Video chats have also been shown to inhibit trust because we
can’t look one another in the eye. Depending on the situation, viewers might
perceive another person as uninterested (as in my situation), or shifty,
haughty, servile or guilty. (Criminal justice activists have questioned the
fairness of remote depositions, hearings, and trials.)
I don’t think I’d like a steady diet of Zoom meetings, but I
did enjoy seeing my fellow 83-year-olds.
For an introduction to this blog, see I Just Say No; for a list of blog topics, click the Topics tab.
For an introduction to this blog, see I Just Say No; for a list of blog topics, click the Topics tab.