A recent issue of the Journal of the American Medical Association notes that primary care is diminishing. “In 2024, more than 1200 positions in family medicine, nearly 1000 in internal medicine, and more than 500 in pediatrics went unfilled.” At the same time, they add, we now have “an emerging direct-to-consumer health care market that bypasses traditional health care organizations.” One of these organizations—no surprise—is Amazon’s One Medical, which “integrates telehealth, primary care, and pharmacy services into its Prime membership,” as described on their web site. You either pay $9.00 a month, $99 a year with Prime membership, or $199 a year without Prime membership. “Telehealth” is virtual health care. You visit a health care person using your computer or phone. Here's an example of how you'd make an appointment.
A while back, my son mentioned having used this service, so I queried him about it, starting with asking him what prompted him to sign up with Amazon’s service. As he explained, his GP had retired, and he needed someone to refill a prescription. As he wrote, “I searched far and wide for a doctor (GP), and it was very difficult to find one. Appointment times were at least six months out. All I needed was a prescription, so I kept searching. I finally got a provider through Amazon medical. I actually dislike Amazon, but it was very easy to get an appointment with a nurse practitioner. And, she's awesome.”
This nurse practitioner is now his go-to health care provider. She sent
his prescription to his usual pharmacy and, when asked, referred him to a local gastroenterologist for a colonoscopy. Like conventional practices, telehealth companies ask for medical
records if they’re needed. Visits are covered by your insurance.
I’m still a little mystified by the whole telehealth
business. I searched the internet for such companies. There are plenty to
choose from. I’m not sure if they all work like Amazon’s. One company, called Sesame, showed
photos of their health care providers along with available appointment times,
as shown in this photo. Looks easy!
When my GP retires, I’ll probably turn to a telehealth
company.
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